Common questions about TRAICE

TRAICE is a vehicle location prediction and recovery platform for automotive finance providers, lenders and leasing companies. It uses connected vehicle data, direct from the manufacturer, to give recovery teams a clearer picture of where financed vehicles are and how they are being used, so they can make better-informed dispatch decisions.

No. Tracking gives you a dot on a map, and that dot is often stale by the time anyone sets off. TRAICE reads live location straight from the vehicle and applies AI to the history: where the vehicle stands regularly, at what times, and how reliable that pattern is. You get the visit window, not only the position.

For connected vehicles from 2016+, yes. TRAICE becomes the primary location source instead of waiting for the next camera sighting. ANPR remains useful for pre-2016 or non-connected vehicles, and many recovery teams continue to use both alongside each other where that mix makes sense for the portfolio.

No. TRAICE is recovery-triggered. Access is only activated after a lender has identified a legitimate recovery event, such as sustained missed payments, a terminated agreement or suspected misappropriation, and has opened a specific case. It is not used to continuously monitor customers or vehicles.

No. TRAICE plugs into your existing collections, recovery and field operations at the moment a case is opened. Your process, your agents and your commercial partnerships stay in place.

TRAICE supports 28 vehicle brands across European markets, covering the vast majority of leasing and finance vehicle portfolios. This includes major German, French, Italian, Swedish and Japanese manufacturers as well as Kia. Coverage extends to vehicles from model year 2016 onwards (depending on OEM and equipment) with active manufacturer connectivity. Where a manufacturer requires additional activation steps for recovery use, we manage that directly with the OEM as part of onboarding.

TRAICE is deployed across Europe, not only the EU. That includes the UK, Switzerland, Norway and Iceland alongside EU markets. Coverage depends on OEM connectivity in the relevant market.

Vehicles that fall outside OEM connectivity (typically pre-2016 or non-connected models) are not eligible for TRAICE intelligence. We confirm eligibility for your VIN sample before contracting, so there are no surprises.

TRAICE is built to support compliance with UK GDPR (as amended by the Data (Use and Access) Act 2025), EU GDPR and equivalent European frameworks. EU GDPR also applies across the EEA, including Norway and Iceland, and Switzerland is covered under its revised Federal Act on Data Protection (FADP). In a recovery deployment the lender is the data controller and TRAICE acts as a data processor under a data processing agreement. We provide the contractual framework, including a DPA and documentation templates, and we are equally comfortable working on your own DPA paper. Final responsibility for the lawful basis and any required assessments sits with the controller, and we support that process throughout.

For asset recovery by the legal owner, the usual lawful basis is legitimate interests under Article 6(1)(f). The lender, as controller, documents this in a Legitimate Interest Assessment (LIA), including the balancing test. Access is designed to be proportionate. For example, triggered by default rather than continuous blanket tracking, which strengthens that assessment. Where processing involves systematic location monitoring, a Data Protection Impact Assessment is also expected, and we help structure it.

Recovery does not rely on the customer's consent as its lawful basis, because consent could be withdrawn at the moment it is most needed. It rests on legitimate interests instead. There is a separate consent layer further upstream, where the driver agrees to the vehicle's connected services with the manufacturer or data provider. Customers are told about recovery-related processing in the finance agreement and the privacy notice, and they keep their data subject rights, including the right to object.

TRAICE connects directly to manufacturer vehicle connectivity systems (OEM APIs). Modern vehicles from 2016 onwards (depending on OEM and equipment) continuously transmit telemetry data, including GPS coordinates, to their manufacturer's cloud. We access this data through official, GDPR-compliant partnerships. No aftermarket hardware is needed, and the vehicle occupant cannot detect or disable the connection.

Yes. We are set up for lender procurement processes and work within your contract management tools. We provide a DPA, clear liability and indemnity positions, and evidence of our professional indemnity and cyber liability insurance as standard. Legal review to signature is typically completed in a few weeks.

There are two commercial models: usage-based (per vehicle in scope and per recovery case) or a fixed monthly licence for your portfolio. A setup fee applies depending on scope, including portfolio size, brands, integration and compliance work. We agree the final commercial terms in a short scoping call once we understand your portfolio profile.

Yes. Most lenders start with a time-boxed proof of concept on a defined batch of vehicles, typically live recovery cases, under a lightweight PoC agreement and DPA. That validates coverage and recovery performance on your real portfolio before a wider rollout.

Most engagements start with a proof of concept and then move to a straightforward controller to processor agreement scoped to recovery use. Terms are agreed as part of contracting.

No. TRAICE is a ready-to-use web platform. You share the vehicle portfolio in scope (VIN list), we handle the manufacturer connectivity setup, and your team logs in and works in the browser from day one. There is no integration project, no hardware and no software to install.

Yes, and it is optional. Once your team is live in the web platform, we can agree a connection into your existing tooling, whether API access, exports or alerts into your collections or case management system. That is scoped after go-live and is typically delivered in a few days.

A signed DPA and MSA, a VIN list of the portfolio in scope, and the internal users who need access with their roles. We create the accounts and your team starts working in the web platform straight away.

No. TRAICE runs as a web platform in the browser and does not touch your CRM, collections platform or IT infrastructure. There is no software to install. Any later connection into your systems is optional and agreed separately.