Attend once, not three times
Agent networks sell attendance, evidence and compliance reporting. Nobody sells the step before it: knowing the vehicle is actually there. TRAICE supplies the locate step, so the visit you bill is a visit that lands.
The failed visit
The agent attends the address on file. The vehicle is not there. The travel, the time and the report are spent anyway, the case ages, and the lender books another instruction. Repeat that across a caseload and failed attendance becomes the single largest controllable cost in the recovery chain.
Pre-dispatch location does not make an agent redundant. It makes the same field capacity close more cases.
Case-scoped, on a phone, time-limited
Where it is now
Current location where manufacturer connectivity supports it, not the last camera sighting.
When to go
Best visit windows derived from the vehicle's own movement rhythm, with the evidence behind them.
Share link per case
A link the instructing lender issues to the agent, scoped to one vehicle and expiring on its own.
An audit trail
Who accessed what and when, which is what a compliance review will ask for afterwards.
Working the connected share of a lender's back book? See how coverage works on existing agreements.
Frequently Asked Questions
Questions from agent networks and field recovery teams.