How TRAICE fits into your recovery process
TRAICE works alongside your existing recovery operation, adding connected vehicle intelligence at the point where your team needs to decide where to send a recovery agent.
A 30-second check before you book a call
Strong fit
- You are a lender, HP/PCP provider, leasing company or fleet financier
- Your fleet includes vehicles from 24 major European OEMs
- You already run a recovery/collections process and want to make it faster
Not a fit
- You need continuous tracking of drivers
- You are an individual consumer or single-vehicle owner
- Your fleet is exclusively pre-2016 or non-connected vehicles
The gap between "case opened" and "agent dispatched"
Most finance providers already have a well-defined recovery process. The friction is not in opening a case. It is in the manual investigation that happens between opening the case and knowing where to send a recovery agent.
Manual investigation
Address checks, phone calls and door knocks before an agent can be dispatched with confidence.
Historic-only signals
ANPR and field intelligence describe where a vehicle was, not where it is now.
Missed recovery windows
By the time enough evidence is gathered, the opportunity to recover may have passed.
Hard-to-prioritise caseloads
Recovery capacity is often spent on cases with the weakest signals, not the strongest.
What your recovery team actually sees
Four views your team works with every day: which vehicles are recoverable now, where a vehicle is, when it is most likely to be there, and what the agent in the field gets on their phone.
Fleet readiness
Know which cases are worth dispatching today
Every vehicle in a recovery case gets a readiness score from 0 to 100, based on how fresh and how repeatable its data is. Your team works the top of the list instead of guessing.
- Ready, Almost ready and Learning states at a glance
- Sortable across the whole portfolio, not one vehicle at a time
- Scores update as new vehicle data arrives
Live location & timeline
Current location, not the last sighting
Where the vehicle's connectivity supports it, you see up-to-date location and a movement timeline instead of waiting for the next camera hit or field report.
- Live position with a visible last-read timestamp
- 24-hour movement timeline with stops and drives
- Mileage shown in km and miles
Best recovery windows
Plan the visit for when the vehicle is actually there
TRAICE analyses recurring locations and parking behaviour, then recommends the days and time slots with the highest chance of a successful visit — with a confidence marker so your team knows how much to trust it.
- Day and time-slot recommendations per vehicle
- Backed by repeated visits, not a single observation
- Confidence shown openly, including when data is still thin
Field agent link
Send the agent a live link, not a screenshot
Share a read-only, time-limited tracking link with the agent going out. It updates while they drive, so they are not working from a location that is already an hour old.
- Read-only and expires automatically
- Updates live while the vehicle moves
- No account or app needed for the agent
The same recovery workflow, with better information at the decision point
TRAICE does not replace your collections, recovery or field operations. It sits inside the workflow you already run, and gives your team a clearer picture before an agent is dispatched.
Traditional recovery
01
Case created
Day 0
02
Manual investigation
Address checks, calls, door knocks
03
Historic sightings
Wait for the next ANPR hit
04
Agent dispatched
With a hypothesis
Recovery with connected vehicle intelligence
01
Case created
Day 0
02
Intelligence surfaced
Current location, recurring places, patterns
03
Window chosen
Best day and time slot
04
Agent dispatched
With a location and a plan
Traditional recovery stays the right route for pre-2016 or non-connected vehicles.
With TRAICE, the investigation time collapses into the intelligence step.
Designed to enhance your existing recovery process
TRAICE Recovery activates at the moment a case is opened. Your team keeps its existing collections, recovery and field operations, and gains a live intelligence layer to plan around.
Current vehicle information
Where supported by the vehicle's connectivity, see up-to-date location instead of waiting for the next sighting.
Recurring locations & patterns
Understand where and when a vehicle typically appears: home area, workplace, weekend patterns.
Better dispatch decisions
Recovery teams prioritise the cases most likely to succeed and dispatch agents at the right moment.
Recovery agents, field partners and existing systems stay in place. TRAICE provides the intelligence. Your team stays in control of every recovery decision.
End-to-end flow
Case opened
Your system flags a case.
VIN lookup
Checked against OEM coverage.
OEM data pulled
Direct from the manufacturer.
Intelligence surfaced
Location, patterns, dwell times.
Dispatch decision
Send agents with a plan.
Recovery closed
Access ends with the case.
Recovery-triggered, not continuous monitoring
TRAICE is only activated after a lender has identified a missed payment or another legitimate recovery event and has initiated the recovery process. It is not used to continuously monitor customers or vehicles. Access is tied to a specific recovery case, supporting a proportionate, privacy-conscious approach that aligns with the lender's legitimate interest in recovering financed assets.
What changes for your recovery team
Shorter time-to-dispatch
Recovery agents leave with a location and a plan, not a starting hypothesis.
Higher recovery success rate
Effort is concentrated on cases where the vehicle is most likely to be located.
Lower investigation cost
Less time spent on address checks, phone calls and unproductive visits.
Live in weeks, not months
No hardware. No changes to your IT stack. No changes to your recovery process.
Contracting & DPA
Straightforward controller–processor agreement scoped to recovery use.
Portfolio onboarding
Share the vehicles in scope. We handle manufacturer connectivity setup.
Intelligence activated
Recovery cases surface connected vehicle intelligence for eligible vehicles.
In-flow decisions
Your team uses the intelligence alongside existing recovery workflows.
Common questions, answered in one line
Hardware required?
No. API-based, no install. Read more
Does it replace my recovery process?
No. It plugs into your existing workflow at case creation. Read more
Does it replace ANPR?
For connected vehicles (2016+), yes. ANPR remains useful for pre-2016 or non-connected vehicles. Read more
Continuous tracking?
No. Recovery-triggered only, tied to a case. Read more
Which vehicles?
24+ OEMs, 2016+, European connectivity. Read more
How long to go live?
Weeks, not months. Read more
GDPR?
Controller–processor DPA provided; recovery = legitimate interest (Art. 6(1)(f)). Read more
Frequently Asked Questions
Common questions from automotive finance providers, lenders and leasing companies.
See how TRAICE fits into your recovery process
A 30-minute working session with our team. We map TRAICE onto your current recovery workflow and show where it makes the biggest difference.